Managing eCommerce fraud is extremely challenging, leaving many merchants stuck between elevated exposures and disrupting valuable customer experiences. Going it alone means merchants must invest heavily in fraud detection tools, collaborate with third-party agencies, and dedicate numerous resources to mitigating fraud. A daunting task for sure. However, digging a little deeper, there is an even more troubling trend at play.
The rate of change in the retail industry is astonishing, as organizations strive to keep pace with omni-channel selling, personalization, and demand for an enhanced in-store customer experience. Retail technologies are evolving at a similarly rapid pace, making it possible to do more than ever with the masses of business and customer data being collected every day.
The e-commerce industry is growing rapidly. With the demand for online shopping higher than ever before, retailers and brands are doing everything in their power to grab consumers' attention and more importantly, their wallets. With access to an unlimited marketplace at their fingertips, consumers' concept of patience is hastily diminishing.
In RSR's latest Omni-Channel Benchmark Report, you'll learn whether new view of the retail shopper translates into retailers finally taking definitive action, or makes significant progress in achieving an omni-channel strategy.
The move from analog to digital video surveillance technology has changed the playing field for Loss Prevention. Once independent silos of operation, LP's primary shrink fighting tools now share the corporate network. And like every other department system, they rely on IT to allocate bandwidth and storage and provide maintenance and support. This could lead to tension as each department fights to receive a bigger piece of the technology pie.
The sheer number and destructiveness of data breaches in the past few years are alarming and discouraging. However, there is cause for hope. Most of the cyber attacks had a great deal in common. One of the most compelling similarities in all attacks was the use of compromised credentials. Three-quarters of all breaches were largely due to weak or stolen credentials.
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