In a new study by customer experience analytics platform InMoment, customers around the world were nearly twice as likely as brands to say they associate anger with bad experiences, indicating feelings of betrayal if a brand fails to meet their basic needs. Simply put, when brands can't deliver on even the most basic of promises, they risk turning away even the most loyal customers.
There's certain obviousness to the relationship between business analytics and operational efficiency in retail and hospitality. It goes without saying, for instance, that the more data buyers have about the sell-through rate of a certain SKU, the more efficient their POs will be. Or that the more finite the finance department's view into labor spend, the more accurate its labor forecasts and budgets will be.
The use of drones for delivering online purchases is quickly attaining takeoff speed as the technology continues to rapidly evolve, major companies test solutions and the key players work with the government (the FAA) to establish flight rules. Many in the retail industry see drone technology as fanciful rather than formidable, but this is changing as both drone economics and capabilities come more into focus.
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