Retailers missed out on $150 billion in revenue in 2016 because they failed to provide shoppers with personalized service, according to a new survey by TimeTrade. Providing shoppers with better customer experience could increase revenue by at least 5 percent, while millennials say they would pay up to 20 percent more for better retail experiences.
You've read time and again that millennials want to be aligned with companies that value and promote work/life balance as well as maintain an ethical social conscience and an unwavering commitment to philanthropy. Yet, millennials have a reputation for being flight risks when it comes to their jobs. So, beyond a flexible schedule and an altruistic work environment, what else is there? What are some other things retailers can do to make 'em stay?
Watch our recorded webinar on how retailers can regain relevance with customers in the age of e-commerce giants. Find out how unifying siloed data leads to a truly 360º view of customers — so retailers can compete in a total commerce world. Watch now!
Ensure our newsletter reaches your inbox by following these whitelist instructions. If you need to update your Innovative Retail Technologies user profile, please visit here. This newsletter is being sent to firstname.lastname@example.org. To cancel your subscription to the Innovative Retail Technologies newsletter, please opt out here. You may also send an e-mail to email@example.com.